Haad Yao Vacation Packages

The location of the hotel is excellent, on a lovely stretch of Lamai beach. There are plenty of sun loungers both around the picturesque pool and on the sand as well as beach towels in your room for you to use. The staff are all delightful - super friendly, polite and helpful. Breakfast is served in the restaurant which is open to the outside with pool and beach views - very pleasant. Eggs in a variety of forms were freshly made for you by cheerful staff members Bedrooms are very spacious. Good amenities in the room such as a fridge, umbrellas for showers and daily bottled water. There is a massage centre attached to the hotel for open air treatments at a reasonable price. On Thursdays, there is a barbeque on the beach and a brilliant fire show. However, the hotel overall could do with some maintenance, for example rusting railings that need painting and some of the wooden bedroom and balcony furniture was scratched and chipped. Breakfast was pleasant enough for a couple of days but then became rather monotonous as it was l much exactly the same every day. In addition, breakfast staff were great at clearing plates away, but not so good at topping up the breakfast dishes so there was always something that had run out or had gone cold. There is a fitness room but the multi gym was broken, the a/c did not work well and there were no free weights so it wasn't really functional. Overall, we enjoyed our stay, but with a few tweaks this hotel could be even better.ll

A property with direct taxes to a very very clean stretcher beach and ocean. Swimming pools but immaculate with plentiful sunbeds and cabanas, but disappointing parents will allow their children to occupy Cabanas whilst they relaxed and the children were unsupervised. This would make a very lovely adults only resort the breakfast. Terrace was excellent and choice was wide. Overall, we really had a good stay here and it is conveniently located fishermans market area and local restaurants.

Great place - very useful staff

In summary, disappointing. A stunning hotel that could easily have received 5 stars. But with a lack of understanding of hospitality and poor customer service, they don't even deserve 1 star. The breakfast is good, fresh and delicious, but the area is tiny, which is not always pleasant to take food and there is no room for all guests, so they have to wait or sit in the sun without shade. The worst was the pool area, where it turns out you are not allowed to bring your own water, drinks or food and you are required to purchase everything from the restaurant at the pool. The highlight was that there are luxurious seating areas with sofas or a view of the sea and the pool, but they have a minimum fee of 5,000-8,000 baht per table. I have never encountered a hotel that on the one hand advertises the hotel's facilities on its website and boasts about them, and on the other hand requires the customer to pay if they use them. The few free places in the pool are very few and in a back location and single chairs, usually without shade. In conclusion, it's a real disappointment to give such an expensive and luxurious hotel 1 star, but they brought it on themselves by trying to combine a hotel with a beach club - a combination that didn't work out so well.